Senior IT Network Engineer / Architect

Phoenix, Arizona, United States | Technical Services | Full-time | Partially remote

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Knowing Technologies provides IT services and instructional technology integration to K-12 schools in the western US and is expanding operations. We're looking for people with the right, broad set of technical skills who are interested in our mission of strategically bringing technology into alignment with our customer’s educational mission.  

Our potential clients reach out to Knowing Technologies to assess their technology capabilities, from networking and devices to staff competency and cyber security preparednessIn order to provide the highest value to our clients, we have a present need for the best technical practitioners.   

This role would occasionally travel to client sites to provide initial technical assessments for clients and solving the most challenging technical issues for them. At other times this role is remotely summarizing assessments into reports, developing client technology strategies and contributing in other ways to our success as a strategic partnerThe target duty is remote, but it is essential that you be onsite when required.    

You must possess a maturity and deep technical understanding of networking and client devices, with the ability to design, implement and support servers, and cloud technologies. The right candidate will have the ability to lead technical planning, plan and manage technology projects, and problem-solve as a member of a highly technical team, or as an expert among non-technical clients or groups. This role must be the ultimate backstop and escalation for the most challenging technical issues brought to us by our clientsIt will be occupied only by those able to instinctively take ownership and deliver response plans during major incidents.  

We are looking for a person in this role that architects clear, viable and complete solutions to problems and intentionally facilitates team confidence and trust. This role needs to rely on well-honed problem-solving methodologies and still work on improving our own internal best practices.  

The ideal candidate will be one who wants to be a part of something bigger than themselves. One who truly wants to make a difference in education by coaching, mentoring and growing talent in our future Technical Engineers.   

Duties: 

  • Create statements of work for client engagements 
  • Perform technical assessments (audits) for new and existing customer 
  • Provide technical documentation and reporting  
  • Provide potential project data to support quoting and scoping  
  • Projects / project management support for smaller projects 
  • Create Work Breakdown Structure (WBS) analysis and costing for developing services quotes  
  • Contribute technical standards proposals to the Standards Committee 
  • Diagnose and remediate wireless and wired networks  
  • Develop customer infrastructure roadmaps 

Abilities: 

  • Excellent, proactive and complete client communication 
  • Charm and confidence in customer interactions 
  • Manage and deliver to customer expectations 
  • Work effectively in a group of individuals to deliver its charter using the many soft skills that come with those interactions 
  • Methodically deduce the cause of technology failures and offer the applicable corrective course of action 
  • Write and maintain technical documentation of practices, procedures, and infrastructures that will be utilized for support, strategic planning, analysis, or reference  
  • Be willing to understand the unique world of K-12 education, empathize with our customers, and see how our customers live their mission to impact young lives 

Experience: 

  • Enterprise wireless management (Meraki, Cisco, HP, Ruckus) 
  • Layer 2 and 3 switching design and switch configuration (Cisco, Meraki, HP), CCNA preferred 
  • Active Directory and Google Workspace for Education management  
  • Cyber Security best practices 
  • Mobile Device Management (Jamf Pro, Meraki Systems Manager, Mosyle 
  • Level 3 support of technical staff supporting users with macOS and Windows client environments  
  • Windows Servers in a clustered environment 
  • Firewall configuration and monitoring (Meraki, Cisco, Sonicwall 
  • Familiarity with documentation management systems to house standards, processes, workflows, network topology and configuration data, etc. 
  • Travel up to 30% to customer sites to perform advanced technical audits  

Why would you want to work for us?  

  • We are small, and we are growing.  
  • We offer medical benefits, vacation, sick days, 401k, and a great sense of humor.  
  • You don’t want to get swallowed up by a large technology company. You want to work someplace fun, but fast-paced. Your employee badge won’t have a barcode on it. It barely has two digits.  
  • You want to learn more from people that have the same passion about technology that you do.  
  • You want opportunities.  
  • You want to build and be a part of something larger than yourself.  

Note: Position requires occasional travel to client locations. Work from home and up to 30% occasional travel.