IT Support Analyst / Support Engineer (NorCal)

San Mateo, California, United States | Technical Services | Full-time


The Team:

Knowing Technologies provides managed IT services and instructional technology integration to K-12 schools in California and Colorado, and we're looking for people in the Bay Area with the right, broad set of technical skills who will thrive in the school environments we work in. It's Network and Systems Management; it’s designing solutions and solving problems in real-time. It’s being confident and clear in communication. 

The Role:

You are passionate about the customer experience and want to make a difference in education. You learn new technologies very quickly because you love them. You have no problem making commitments to service and meeting them.  You have excellent follow-through. In this role, you’ll be working in school communities, with laptops and desktops in 1,000 user environments, tablets, mobile devices, end-user applications, and even some servers.

What Technical Areas Have You Experience? 

  • Active Directory and Google Workspace for Education management 
  • Mobile Device Management (Jamf Pro, Meraki Systems Manager, Mosyle) 
  • Level 1 supporting users with macOS and Windows client environments 
  • Firewall Administration and monitoring (Meraki, Cisco, Sonicwall) 
  • Enterprise wireless management (Meraki, Cisco, Ruckus) 

Love solving problems?

As you join our team, you’ll in turn become a valuable team member of the schools you support. Much of the time, you’ll be onsite at schools and will be responsible for:

  • Responding to and diagnosing reported problems with Macs, PCs, mobile devices, and applications
  • Keeping track of issues through our ticketing systems, and escalating the big problems to our team of engineers
  • Resolving client-based network connectivity issues
  • Supporting classroom and large venue audio-visual equipment
  • Helping teachers to meet their own instructional goals

Want to be successful on day one?

Exemplary candidates will possess one or more of the following:

  • MacOS and/or iOS support certification
  • Experience with Google Workspace and the general Google ecosystem
  • Experience deploying or updating large numbers of client devices
  • Experience with network troubleshooting
  • Experience supporting users in educational environments
  • Experience with VOIP

Your tech skills are good, but you also have impeccable customer relationship skills. You’re a people person who will thrive in our school communities and help build our value and reputation with your personality and human-centered approach.


We offer an attractive compensation package that includes full medical and dental coverage, vacation and sick days. We will work with you to professionally develop your technical skill set - we’ll give you the tools you need to become certified while participating in large network and systems deployments. Most importantly, we’re a great and growing team that values the individual and fosters team spirit, and we work to support each other in the growth of the company, as well as our own individual growth.

 Note: Position requires travel to area schools and may be assigned a specific school.