Onsite Tech Support / Engineer in Training

San Francisco, California, United States Full-time

The Team:

Knowing Technologies provides managed IT services and instructional technology coaching paired together to transform the educational impact made on students in independent schools in California and Colorado. We’re a tight-knit team of professionals who are passionate about technology, education, and equal access. We are growing and looking for an exemplary helpdesk professional to join the team. 

The Role:

This is the perfect position for the “Apple Genius” or the passionate guru: you are the person that everyone calls on to fix their technology problems. You are passionate about the customer experience and want to make a difference in education. You learn new technologies very quickly because you love them. You have no problem making commitments to service and meeting them.  You have excellent follow-through. In this role, you’ll be working in school communities, with laptops and desktops in 1,000 user environments, tablets, mobile devices, end-user applications, and even some servers.

Love solving problems?

As you join our team, you’ll in turn become a valuable team member of the schools you support. Much of the time, you’ll be onsite at schools and will be responsible for:

  • Responding to and diagnosing reported problems with Macs, PCs, mobile devices, and applications
  • Keeping track of issues through our ticketing systems, and escalating the big problems to our team of engineers
  • Resolving client-based network connectivity issues
  • Supporting classroom and large venue audio-visual equipment
  • Helping teachers to meet their own instructional goals

Want to be successful on day one?

Exemplary candidates will possess one or more of the following:

  • MacOS and/or iOS support certification
  • Experience with G-Suite and the general Google ecosystem
  • Experience deploying or updating large numbers of client devices
  • Experience with network troubleshooting
  • Experience supporting users in educational environments
  • Experience with VOIP

Your tech skills are good, but you also have impeccable customer relationship skills. You’re a people person who will thrive in our school communities and help build our value and reputation with your personality and human-centered approach.

Start Here. Grow.

All of our onsite support staff will immediately start work to become an Apple macOS Certified Support Professional, which provides a broad foundation of knowledge of the most commonly used device platform in schools. Afterward, as the job title implies, you’ll have the opportunity to start working toward your Network Engineer certification, Sysadmin Certification, or any cert that can help improve the service you’ll deliver to our schools.

Benefits:

We offer an attractive compensation package that includes full medical and dental coverage, vacation and sick days. We will work with you to professionally develop your technical skill set - we’ll give you the tools you need to become CCNA certified while providing experience in large network and systems deployments. Most importantly, we’re a great and growing team that values the individual and fosters team spirit, and we work to support each other in the growth of the company, as well as our own individual growth.