Onsite Tech Support / Engineer in Training - Bay Area

Redwood City, California, United States Full-time

Onsite Tech Support / Engineer in Training

 

Knowing Technologies provides Managed IT and educational technology services to K-12 schools in the Bay Area, and we're looking for people with the right technical skills who will thrive in the school environments we work in.  

This is the perfect position for the passionate guru: you are the person that everyone calls on to fix their technology problems.  You’re working with laptops and desktops in 1,000 user environments, tablets, mobile devices, end user applications, and even some server work. You learn new technologies very quickly because you love them. You have no problem making commitments to service and meeting them - you have excellent follow-through. 

 

Love solving problems? Be our new hero.

Much of the time, you’ll be onsite at our client schools, and will be responsible for

  • Responding to and diagnosing reported problems with Macs, PCs, mobile devices, and applications
  • Logging and tracking issues through our ticketing systems, escalating as necessary
  • Resolving client-based network connectivity issues

Start here. Grow.

All of our onsite support staff will immediately start work to become an Apple OS X Certified Support Professional. That provides a broad foundation of knowledge of the most commonly used platform in schools. You won’t believe how quickly that develops into valuable skills.

Our onsite support staff don’t stop their professional development there. After 6 to 12 months, you will start a more technical track, such as a CCNA, and will set your sights on becoming a systems engineer. You will work directly with our other engineers, who will guide you through practice exams and real-life examples of more advanced technology.

What You Gotta Know.

We will make sure that you are ready to provide excellent service before you start at our customer sites, but you’ll have to show up on Day One with some mad skills.

  • Strong working knowledge of Windows (7, 8, 10) and/or Mac OS X operating systems
  • Troubleshooting device OS and applications
  • Installation, configuration, and upgrading desktop hardware and peripherals
  • Help Desk or customer-facing technology sales or service
  • Great spoken communication skills – easy to understand by students and teachers 

Some experience training users of technology

Wanna Crush It on Day One?

Exemplary Candidates will possess one or more of the following:

  • Operating system certification
  • Experience deploying or updating large numbers of client devices
  • Experience with network troubleshooting
  • Experience supporting users in educational environments
  • Experience with VOIP